Database Engineer
Location: San Francisco, CA - HQ
Description:
This position will have ownership of MS SQL database infrastructure for the company: manage day-to-day operations of a high-performance enterprise cluster, provide analysis, guidance and leadership to improve and promote the best practices and operational scalability for the MS SQL cluster. This position will have ownership of our enterprise database engine while working together with the engineering and operations teams to make sure that the production systems are problems-free and operate with the needed efficiency, availability and robustness.
Responsibilities:
- Ensure rapid response and resolution of database service impacting problems, execution plans and performance bottlenecks
- Work jointly and cooperatively with the development team to ensure DB modeling optimization needed for our applications, MS - SQL engine optimization, system load, scalability and capacity planning
- Provide and drive a long term vision and technology roadmap for the database engine (new versions of MS SQL, MySQL, PostgreSQL, Oracle, etc.)
- Production support: troubleshoot, report, and prioritize bugs on operational issues with the production data
- Effective management of changes in the production database environment
- Work collaboratively with engineering, development and product support teams to create SQL complex scripts, execution queries, run reports, and extract and migrate data upon request
- Ensure adequate implementation of MS SQL backup, replication, load balancing and clustering
- Monitor and tune SQL databases for efficiency and drive improvements
- Diagnose OS, network and storage issues
- Coordinate with IT and developers on new product releases
- Responsible for database support of all production and staging environments, including release activities
- Tune hardware and software settings
- Work with IT to manage hardware resources
- Create tools and processes to automate MS SQL administration and monitoring
- Create SQL best practices documentation and work with teams to help them understand how SQL may fit into their applications
Skills, Knowledge and Competencies:
- Demonstrated successes that showcase your prowess
- Very strong sense of responsibility and commitment
- Excel with complex problem analysis and solutions
- Balance soft skills like internal interactions with a strong analytical backbone and a passion for finding solutions
- Organized and capable of suggesting improvements
- Passionate about creating improvements that scale and align with corporate goals
- Able to balance our corporate needs as you organize and communicate technical needs to our product development teams
- Experienced in a start-up environment
The ideal candidate should possess a strong combination of the following experiences, attributes & qualifications:
- Proven MS SQL experience in complex clustered environment
- MS Windows system administration
- Detailed knowledge of the UNIX/Linux operating systems
- Prior experience with development in Perl, Shell Scripts and SQL
- Excellent problem solving, multi-tasking and communication skills
- Fast learner with the ability to work independently and in a team environment
- Knowledge of the features, pros, and cons of SQL storage engines
- Ability to handle out-of-band requests
- Familiarity with Perl DBI, PHP, and SQL administration tools
- Experience with building system and application level monitoring tools for enterprise deployments
- Familiarity with monitoring applications like Nagios
- 5+ years of solid DBA experience
- Demonstrable experience with data modeling, preferably with a web-based application
- Experience with PCI Compliance
- Bachelor's degree in Computer Science
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Director of Product Marketing
Location: San Francisco, CA - HQ
Description:
The Director of Product marketing will lead a small team within the marketing organization and will be focused on articulating and amplifying Certain’s value proposition to event and marketing decision makers. The role will develop and execute strategies and tactics to assist the company in devising market messages and positioning that will cut through, as well as developing a range of sales tools that will assist the global sales organization in precision targeting and action. The right candidate will be a go-to resource for the entire company on competitive and market intelligence, as well as a font of info on our current and prospective customers.
Principal Duties and Responsibilities:
- Define the go-to-market strategy and marketing plan necessary to meet corporate goals
- Provide product-level positioning and marketing messaging to be used by sales and marketing
- Identify target customer roles and segments and develop compelling value propositions to meet the needs of each segment
- Conduct pricing research to inform product price point decisions
- Plan for and manage feature and product launches, including all marketing deliverables
- Work with sales to define target customers and provide consultative support to acquisition and customer marketing campaign development
- Develop appropriate sales and partner training materials, collateral, pricing guides as needed
- Support demand gen activities including webinars, trade shows, direct marketing, collateral and customer success stories
- Develop and run product merchandising, pricing and messaging tests to increase conversion
- Create market requirement documents (MRD)
- Manage overall analysis and performance metrics for the platform
Skills, Knowledge and Competencies:
- Strong business acumen is a must, as well as strong analytical and strategic thinking skills with ability to draw conclusions based on data
- Self-motivated individual capable of working in a face-paced, dynamic environment
- High level of professionalism –must thrive on teamwork, overcoming obstacles and gaining shared vision on complex issues
- Detail and results oriented; skilled at both planning and hands-on execution
- Excellent written and verbal communication skills and presentation skills
- Bachelor's degree and 5-7 years of product marketing experience, MBA a plus
- Experience marketing SaaS or cloud services
- Proven success developing and managing product go-to-market plans
- Experience working directly with senior management, direct sales and partners
- Experience managing product performance based on monthly recurring revenue models
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Interactive Design Marketing Manager
Location: San Francisco, CA - HQ
Description:
The Interactive Design marketing Manager will be an experienced interactive / user experience designer to work as a part of the demand gen marketing team on a range of creative projects including mass email marketing, web design, web application design, advertising and print production.
Principal Duties and Responsibilities:
- Work with marketing team as lead developer in interactive project planning and execution
- Work with a cross-functional team to design world-class user experience by translating varying requirements into engaging concepts and interaction models
- Define user task flows and concept layouts that enhance usability, optimize the user experience and promote engagement with specialty program and interactive sites
- Lead the design and A/B testing variations of multiple email marketing & advertising campaigns to optimize usability and results
- Implement variable data solutions to personalize user experiences on websites, forms and print pieces
- Utilize testing and metrics to continually improve response rates and program effectiveness
Skills, Knowledge and Competencies:
- Strong knowledge of Google Analytics and program metrics reporting
- Flexible and able to work accurately in a fast-paced environment
- Team-oriented, possessing a positive attitude and the ability to prioritize multiple tasks
- Ability to work independently with little supervision
- Experience with the Adobe suite including Photoshop, Illustrator, and Flash
- Expert computer skills (Mac and PC)
- Superior understanding of current coding practices, including CSS-based design and semantic XHTML
- Proficient in Javascript, PHP and MySQL
Background and Experience:
- Minimum of Associates Degree in Visual Communication/Advertising Design or related field and at least 1 - 3 years of Web Design experience
- An online portfolio demonstrating a strong, professional, elegant visual design sense and a superior understanding of current coding practices, typography, color, and layout
- Strong knowledge/usage of light effects and sophisticated type treatments
- Proven track record of taking Web projects from concept to deployment
- Familiarity with email marketing / marketing automation applications, and experience creating and testing creative email templates
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Product Support Specialist
Location: San Francisco, CA - HQ
Description:
In becoming an economically viable and successful SaaS business, Certain has put a priority on creating an efficient customer support organization called Customer Care. This organization consolidates and leverages the best practices of onboarding, advisory services, and technical product support. This support position is responsible for handling incoming and outgoing service related calls (both phone and web support). This role is a solution based position focused on problem solving software related issues. This position requires strong verbal communication skills and consultative customer focus with an emphasis on responsiveness.
Principal Duties and Responsibilities:
- Provide answers to problems based on software product and process knowledge
- Develop materials and deliver online training as required for new users
- Work closely with the product development team to identify defects and provide resolutions for client’s issues
- Assist with testing strategies, conditions and evaluation of expected results
- Document information specific to issue resolution and escalate unresolved issues to the appropriate area
- Provide necessary monthly and weekly reports within social and community sites (forums, social feeds, webinars, videos, etc.)
- Serve as an escalation point for technical issues that impact the customer’s success
Skills, Knowledge and Competencies:
- Thrives in a start-up environment
- Passionate about learning new technologies
- Takes ownership of customer issues through resolution
- Excels at both customer service and complex problem analysis
- Can balance soft skills like customer interactions with a strong analytical backbone and a passion for finding solutions
- Organized and capable of suggesting improvements
- Passionate about helping customers become successful
- Able to balance being a customer advocate with corporate needs as you organize and communicate your customers’ needs to our product development and engineering teams
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Background and Experience:
- BS in computer science, IS, IT or similar technology field
- 2-4 years of experience working directly with customers in a technical support helpdesk environment
- Experience with complex web-applications in a hosted ASP environment
- Must be proficient on MS Office®, particularly MS Excel® for data manipulation
- Proficiency understanding and writing HTML & JavaScript code
- Experience with the following: Dreamweaver or InDesign and Photoshop or Fireworks or Paint Shop Pro
- Knowledge and usage of both Internet Explorer and Firefox browsers a must
- Excellent written and oral communication skills and people skills a must
- Has experience with SaaS web portal collateral development and social tools
- Has experience working with customer support solutions like Salesforce and/or ZenDesk
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